At All Time Buddy, we want to make your experience simple and fair. This policy explains when you can get a refund for services booked on our platform ("Platform").
1. General Refund Policy
All payments made on the Platform are non-refundable unless:
All Time Buddy determines that a refund is appropriate based on specific circumstances, such as service disruptions or errors.
Refunds are required by applicable laws.
Refunds, if approved, are at the sole discretion of All Time Buddy and evaluated on a case-by-case basis to ensure fairness.
2. When Refunds Are Given
Refunds are given if:
There were payment issues like overcharges or duplicate payments.
The service was incomplete or not as described.
3. When Refunds Are Not Given
Refunds are not given if:
The service was delivered as described but didn’t meet personal expectations.
You canceled too late or didn’t show up.
Incorrect details were provided during booking.
4. How to Request a Refund
1. Contact us at alltimebuddybhopal@gmail.com within 7 days of the service.
2. Share your booking ID and reason for the refund.
3. We’ll review your request and respond within 5-7 days.
4. Approved refunds will be processed within 7-10 days for digital payments.
5. Cancellation Rules
Free Cancellation: Cancel before the provider confirms for a full refund.
Late Cancellation: Fees may apply if canceled after confirmation.
No-Show: No refund if you don’t show up or cancel after the provider arrives.
6. Special Cases
In case of disruptions, we may offer refunds or credits at our discretion. Refunds for promotional bookings follow the promotion’s terms.
